Complaints mechanism Complaints mechanism

Complaints concerning the services rendered by KUKE can be submitted orally – by telephone at (+48 22) 356 82 99 or in person included in the protocol during a visit to the KUKE office, in writing (personally or by post to the KUKE head office) or in electronic form to the following e-mail address: .

KUKE responses to complaints will be provided in writing within a term of 30 days from their receipt. In the case of particularly complicated cases preventing the handling of a complaint and granting of a response within the deadline specified, KUKE will provide information with an explanation of the reason for the delay, detailing the circumstances that require clarification and settlement in order to successfully examine the case and will further specify the date of the foreseen response, which will be provided within a term of 60 days of the day of receipt of the claim or complaint.

KUKE is subject to the supervision of the Polish Financial Supervision Authority.